Frequently Asked Questions – Velites UK

If your order hasn't been shipped yet, we will do our best to assist. Once dispatched, you can initiate a return upon delivery.

It is included in the order confirmation email. If you didn’t receive it, check your spam folder or contact us directly.

Please check your spam or junk folders. Still nothing? Contact help@velitessport.com.

We’re sorry about that. Please send us your order number and photos if applicable. We'll solve it quickly.

• Returns accepted within 30 days of delivery
• Items must be unused and in original packaging
• Customised or clearance items are not returnable
• Start here: Return Portal – UK

Returns are free for orders over £80. For smaller orders, a fee of £11.90 is deducted from your refund.

All Velites products include a 3-year limited warranty for manufacturing defects. It does not cover wear and tear, accidental damage or misuse.

Email us at help@velitessport.com with your order number, issue description, and supporting photos. We’ll reply within 24 working hours.

Points are activated once your order has been successfully delivered.

No, points are not transferrable between accounts.