Terms and Conditions

Introduction

This contractual document governs the General Conditions of contracting for the sale of sports products and mobile applications (hereinafter, “Conditions”) through the website https://eu.velitessport.com/, owned by VELITES FITNESS, S.L., operating under the trade name Velites (hereinafter, the PROVIDER), whose contact details are also listed in the Legal Notice of this website.

By accepting this document, the USER declares that they:

  • Have read, understood, and accepted the terms set forth herein.
  • Are a person with sufficient legal capacity to enter into a contract.
  • Assume all the obligations established herein.

These conditions will remain valid indefinitely and will apply to all transactions carried out through the PROVIDER’s website.

The PROVIDER informs that it is aware of and complies with current legislation and reserves the right to unilaterally modify these conditions without affecting contracts previously concluded.

 

 

Identity of the Contracting Parties

On the one hand, the PROVIDER of the sports products and mobile applications is:
 VELITES FITNESS, S.L., with registered address at C. Etxesakan, 5, Office B6, 31180 Zizur Mayor, Navarra (Spain), and customer service phone number: +34 674 589 590.

On the other hand, the USER, who freely provides their personal data to enter into this agreement, for which they are fully responsible in terms of accuracy and use.

 

 

Purpose of the Contract

This contract regulates the contractual relationship between the PROVIDER and the USER at the moment the USER accepts the corresponding checkbox during the online purchase process.

This relationship involves the delivery, in exchange for a clearly stated price on the website, of a specific service.

 

 

Correction of Data

If the USER detects any error in the information published on the website or in documents related to the contractual relationship, they may notify VELITES FITNESS, S.L. at velites@velitessport.com so the issue can be corrected as soon as possible.

 

 

Contracting Procedure

To access the services offered by the PROVIDER, the USER must be of legal age. The USER must provide the required personal data voluntarily, which will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), as detailed in the Legal Notice and Privacy Policy of this website.

The steps of the contracting procedure are as follows:

 

 

1. GENERAL TERMS OF CONTRACTING

Unless otherwise agreed in writing, placing an order with the PROVIDER implies acceptance by the USER of these legal conditions. Any different stipulation proposed by the USER will not be valid unless expressly accepted in writing by the PROVIDER.

 

 

2. SERVICE ACTIVATION

The PROVIDER will not deliver any services until it has confirmed that payment has been made.

As the order does not involve physical product delivery but rather digital services, the PROVIDER will inform the USER in advance of the download or activation procedure.

This is a web application service consisting of two types of products:

  • 2.1. Velites Timer
  • 2.2. Velites Training App

 

 

3. RIGHT OF WITHDRAWAL

The USER has a period of fourteen (14) calendar days from the conclusion of the contract to exercise the right of withdrawal in accordance with Article 102 of Royal Legislative Decree 1/2007 of November 16.

To exercise this right, the USER must notify their decision via email to velites@velitessport.com. The PROVIDER will respond within ten (10) business days.

Once the PROVIDER has replied to the withdrawal request, no refunds will be accepted. Refunds will not be granted if the USER is dissatisfied with the response or if emails were filtered by their email provider.

The USER acknowledges that the right of withdrawal does not apply once the service has been fully executed or once execution has begun. Once the service has been rendered, the USER waives the right of withdrawal.

 

 

4. COMPLAINTS

Any complaints from the USER will be addressed as soon as possible and may be submitted via the following contact methods:
 Postal: VELITES FITNESS, S.L., C. Etxesakan, 5, Of. B6, 31180 Zizur Mayor, Navarra, Spain
 Phone: +34 674 589 590
 Email: velites@velitessport.com

 

 

5. FORCE MAJEURE

Neither party will be held liable for any failure due to causes beyond their control. Obligations will be suspended during such circumstances.

 

 

6. COMPETENCE

The USER may not assign or transfer any of their contractual rights or obligations. If any part of these terms is deemed invalid or unenforceable, the remaining provisions will remain in effect.

The USER declares they have read, understood, and accepted these Conditions in their entirety.

 

 

7. GENERAL CONDITIONS OF THE OFFER

All purchases made from the PROVIDER are subject to these Conditions.
 No changes to the commercial proposal of VELITES FITNESS, S.L. will be valid unless expressly agreed in writing. In such cases, the specific agreement will take precedence.

 

 

8. PRICE

All prices listed for services and products include applicable taxes. Prices do not include additional services unless expressly stated.

Prices are shown in EURO (EUR) and are those published on the website at the time of purchase.

For any questions about an order, the USER may contact customer service at +34 674 589 590 or by emailing velites@velitessport.com.

 

 

9. PAYMENT METHODS

The PROVIDER is responsible for all financial transactions and offers the following payment methods:

  • Credit/Debit Card
  • PayPal
  • Google Pay
  • Scalapay
  • Klarna
  • Bizum

 

 

10. PURCHASE PROCESS

Any service may be added to the shopping cart. The cart will display selected items, quantities, prices, and estimated totals. Once the USER enters their shipping information and any discount codes, applicable taxes, shipping costs, and other charges will be calculated before finalizing the order.

The shopping cart does not represent any administrative obligation and serves only as a non-binding estimate.

Once the order is processed, the system will send an automatic confirmation email to both the PROVIDER and the USER.

 

 

11. APPLICABLE LAW AND JURISDICTION

These terms shall be governed by Spanish law unless otherwise stated. Any dispute regarding these terms will be submitted to the courts of the USER’s place of residence or where the obligation was performed.

If the buyer acts on behalf of a legal entity, both parties agree to submit, expressly waiving any other jurisdiction, to the courts of Navarra (Spain).

The European Commission provides an online dispute resolution platform, accessible here:  https://ec.europa.eu/consumers/odr/