Essential pack
Shipping & returns
Shipping
All orders placed on our website—excluding those containing personalized or pre-order products—are processed and shipped within 24 business hours after purchase confirmation.
Estimated delivery times:
Mainland Spain & Balearic Islands: 24–48 business hours
Canary Islands: 7–10 days
European Union: 3–10 days
United Kingdom, Guernsey, Isle of Man, Jersey: 2–7 days
Switzerland, Norway, Gibraltar: 8–14 days
Cyprus: 8–14 days
Iceland, Serbia: 8–14 days
Returns & Exchanges
You have 30 days to request a return. Items must be in perfect condition, returned with all original accessories, and in undamaged original packaging.
⚠️ Please note: personalized and limited-edition products are not eligible for size exchanges. Returns for refund are accepted, but replacements in a different size are not available for these items.
To request a size exchange or return, please visit our Returns & Exchanges Portal.
If you're based in the United Kingdom, please use our UK Returns Portal specifically for UK customers.