Return & Exchange

Exchange and Returns Policy

Our returns policy applies in the same way whether you request a size exchange or a refund.

How do I start a return or exchange?

To start a return or exchange, use our official returns portal:

All you need is your order number and the delivery postcode.

What are the conditions for returning a product?

Before proceeding with a return, please make sure the following conditions are met:

  • The product is returned with all its accessories.
  • The product and accessories are in their original packaging, in perfect condition.
  • The product is in perfect condition, unused and unwashed.
  • The purchase date is no more than 30 days ago (except pre-order items).
  • The product was purchased directly through our website.
  • Personalised and clearance items are not eligible for return.

All returns are inspected by our warehouse team. If the product does not meet these conditions, the return will be rejected and cannot be sent back.

Are there any costs for returns or exchanges?

Both returns and exchanges are subject to a flat fee, depending on the destination:

  • Spain: €4.90
  • Europe (EU): €9.90
  • United Kingdom: £7.90

This amount will be automatically deducted from the refund or charged when the exchange is processed.

⚠️ Original shipping costs and customs fees are non-refundable.

How do exchanges work?

From the portal, you can request an exchange for another size or a different product (subject to availability). Once the exchange is completed, you will receive the return instructions. When the returned item has been received and validated by our warehouse, the new order will be shipped automatically.

How do refunds work?

Once the return has been delivered, it must be received and inspected by our warehouse before the refund can be approved. Please note that a parcel marked as delivered does not mean the refund will be processed immediately.

Following validation by our warehouse, the refund will be issued to the original payment method. The refund may take up to 15 business days, depending on the payment method used.

Need help?

For any questions or assistance with your request, email us at help@velitessport.com.